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Unable to add custom avatar

Discussion in 'Helpdesk' started by davidt333, Mar 30, 2015.

If you don't see any download link or link was broken. Please use Report Broken Link button to request new link.
  1. davidt333

    davidt333 Active Member

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    Hello guys. I just joined your lovely site yesterday. Been browsing ever since, acclimatising myself. Downloaded one or two things already.
    I wanted to add a custom avatar (following the guidelines for this) from my desktop which is the required file size but not been successful thus far. Getting this error message. "Unable to move/copy file".

    How come I cannot add a custom avatar? Is it because I only have one post (Introductions) thus far and I need to have more posts first?
     
    Tags:


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  3. davidt333

    davidt333 Active Member

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    Anybody can shed some light?
     


  4. brerrabbit

    brerrabbit SUPER VIP

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    davidt333, did you check the properties of the jpg you are trying to upload? perhaps it has restrictions like read only/hidden.
     


  5. kathy025

    kathy025 New Member

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    Hi, I'm having the same problem. I get "Unable to move/copy file" when I upload or "Invalid URL" when I use an external direct link.

    Here is my avatar:

    [​IMG]
    149x150 (64.5 KB)
     


  6. brerrabbit

    brerrabbit SUPER VIP

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    Hi kathy.
    Check the rules regarding size.

    Rule 24: Uploaded avatars must be no larger than 100x100 pixels or 19.5KB (which ever is larger). Alternatively, you can use an avatar from our collection.

    The avatar you tried to upload is much larger than the maximum size permitted. Adjust the size and try again.
     


  7. davidt333

    davidt333 Active Member

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    Yes brerrabbit, I did check all things concerning avatars before trying to upload and ensuring it was within file and size limitations.
     


  8. brerrabbit

    brerrabbit SUPER VIP

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    Can you post the picture somewhere online so I can get a copy? I can then check it out for you.
     


  9. devildog

    devildog New Member

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    brerrabbit,

    I get the same errors above as the rest are having problems with, I have tried everything, "Checked Properties", size is 100x100 jpg., I have used all different servers, I have it in Photobucket, Album is Public.
    Can You check it for me please, I appreciate you guys, and will show this appreciation after 3rd of month, when I get my disability check from Uncle Sam.
    Thanks,
    Devildog

    Photobucket Direct Link to avatar: [​IMG]

    Postimg Direct Link to avatar: [​IMG]
     
    Lasted edited by : Apr 22, 2015


  10. brerrabbit

    brerrabbit SUPER VIP

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    OK, appears to be a problem with the upgraded version of vbulletin we are now using. We will advise the programmer when he returns.
    Thanks for your patience.
     


  11. davidt333

    davidt333 Active Member

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    Thanks for the follow up and report Brerrabit. I had a feeling something was wrong otherwise 'cause the avatar I want to upload falls below the limit in both file size and dimensions. Will check back to see if the problem has been resolved.
     


  12. davidt333

    davidt333 Active Member

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    Nothing yet Brerrabit. Still unable to upload avatar.
     


  13. davidt333

    davidt333 Active Member

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    Still unable to add (within limit) custom avatar. Are you getting this attended to Brerrabit?
     


  14. davidt333

    davidt333 Active Member

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    Could we please get this fixed.
     


  15. brerrabbit

    brerrabbit SUPER VIP

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    Good, it is a vbulletin problem with the current version experienced by this site and others. All parameters are set correctly here but still does not allow us to either add an avatar to the existing ones or allow members to upload their own. I don't have any more information as to when a patch will be issued by vbulletin.
     


  16. greenham

    greenham Guest


    resized

    [​IMG]
     


  17. brerrabbit

    brerrabbit SUPER VIP

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    Hi greenham, nice to see you again. Our coder has returned and your problem, along with several others has been passed on to him for action. Talk yo you soon.
     


  18. set3sh

    set3sh New Member

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    Hello,


    Please do check again.
    It should be fixed.


    Kind regards.
    George.
     


  19. davidt333

    davidt333 Active Member

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    Thanks brerrabbit and set3sh. I've since uploaded my avatar successfully as you can see. Cheers.
     


  20. brerrabbit

    brerrabbit SUPER VIP

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    Added to your profile..
     


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